Host

POSITION SUMMARY

As a Luxury Retail Host, you will be the welcoming face of our esteemed establishment, responsible for creating an exceptional and memorable first impression for every guest. You will play a pivotal role in curating a seamless and personalized experience within our exclusive lounge, embodying the elegance and impeccable service synonymous with our brand.

HIERARCHICAL REPORT

This position reports to Boutique Manager.

RESPONSIBILITIES

• Proactively manage guest flow and queues, supporting the team in expertly navigating and optimizing traffic during peak periods to maintain a serene and exclusive environment.
• Extend a warm, sophisticated, and professional welcome to all clients, meticulously verifying their access to cultivate an unforgettable first impression.
• Ensure that all beverage services are delivered efficiently and pleasantly to guarantee clients have the best experience.
• Proactively engage with clients, discerning first-time visitors, and offering comprehensive, personalized guidance on our services.
• Collaborate seamlessly with the Boutique Manager and the entire boutique team to consistently deliver smooth, exceptional, and memorable experiences for our discerning premium clientele.

REQUIRED COMPETENCIES

Education & Qualifications

• Degree or diploma in Hospitality or Tourism management or other related disciplines.
• Minimum of 1 year of customer service experience, ideally within a luxury hospitality, premium service, or guest-centric environment.

Specific competencies

• Excellent verbal communication skills and high proficiency in language skills.
• Demonstrates a genuine passion for delivering outstanding customer service, always taking a proactive and client-first approach..
• Possesses a positive demeanor, keen attention to detail, strong collaborative skills, and the ability to remain composed in fast-paced settings.
• Committed to professionally representing the Company through impeccable grooming, appropriate attire, and exemplary conduct.
• Flexibility to support multiple boutiques/ sales events as required.
• Willing to work on shifts, including weekends and public holidays.

Languages

• Good command of English, Cantonese, and Mandarin (written and spoken).

Working Hours:

• Core hours on Thursday – Sunday 3pm-6pm, with the possibility to extend (hours, days) to align with boutique operating hours.