Customer Success Specialist

Company Description Budi Karya Teknologi is a growing technology company focused on delivering practical, user-friendly solutions for businesses and individuals. The organization values innovation, reliability, and strong relationships with its customers and partners.

Team members are encouraged to collaborate, learn, and contribute ideas that improve products and services. Joining Budi Karya Teknologi offers opportunities to work in a dynamic environment and support digital advancement in the local community. The company is committed to creating an inclusive workplace where people can develop their skills and grow their careers.

Role Description The Customer Success Specialist is a full-time, on-site role based in Tambun Selatan. This role is responsible for guiding customers through onboarding, answering inquiries, and providing ongoing support to ensure positive product experiences and manage complaint after sales. The specialist will monitor customer accounts, identify opportunities to improve satisfaction, and escalate technical issues to the appropriate internal teams when needed. Day-to-day tasks include responding to customer requests via phone, email, or chat; documenting interactions in the system; analyzing feedback and usage patterns; and collaborating with product and operations teams to enhance service quality. The role also involves educating customers on features and best practices, maintaining strong professional relationships, and contributing to customer success initiatives that support retention and growth.

Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
• Candidates should possess excellent Communication skills for interacting clearly with customers and internal teams.
• Candidates should possess solid Analytical Skills to interpret customer feedback, usage data, and service performance.
• Relevant experience in customer success, support, or account management in a technology or service environment is beneficial.
• Ability to work on-site in Tambun Selatan, manage multiple tasks, and maintain accurate documentation of customer interactions.
• Comfort with using CRM or ticketing tools and basic office software; familiarity with technology products or SaaS platforms is an advantage.
• Diploma or bachelor’s degree in business, communications, information systems, or a related field is preferred, or equivalent practical experience.