Customer Success Specialist

Are you passionate about delivering exceptional customer experience and driving continuous service improvement? Let's join us!

What You'll Do

• Support revenue retention initiatives by minimizing customer churn through proactive service management.
• Handle customer complaints related to technical, non-technical, and administrative issues under the guidance of senior team members.
• Assist in basic technical analysis and support service improvement initiatives to enhance service quality.
• Prepare regular Service Level Agreement (SLA) reports for service evaluation and billing purposes.
• Communicate preventive and corrective maintenance schedules to customers in a timely and professional manner.
• Execute operational processes and ensure compliance with established procedures and company guidelines.

What We're Looking For

• Bachelor's degree in Management, Industrial Engineering, Telecommunications Engineering, Information Technology, or a related field.
• 1–2 years of experience in customer service, customer operations, or service management, preferably in the ICT or telecommunications industry.
• Good communication skills in Bahasa Indonesia and basic English.
• Detail-oriented, collaborative, proactive, and eager to learn.
• Strong problem-solving skills with a customer-centric mindset.