Agent Support Specialist (Fluent in English)

We're looking for an Agent Support Specialist (Fluent in English) to support one of our largest Australia-based clients. This role is responsible for assisting global agents in managing Land or Air bookings efficiently and accurately.

Responsibilities

• Resolve agent inquiries related to Land or Air bookings through chat, phone, or email, aiming for first-contact resolution
• Provide support to suppliers via phone and email communication
• Manage and respond to inquiries in a timely and professional manner
• Escalate complex or higher-level inquiries to the appropriate stakeholders when required
• Maintain high-quality customer service standards while supporting global agents

Qualifications

• Bachelor’s degree in any major
• Fluent in English, both spoken and written
• Minimum 1 year of experience in Customer Service with strong English communication skills
• Fresh graduates with advanced English communication skills are welcome to apply
• Willing to work in a 24/7 shifting schedule, including public holidays
• Willing to work onsite in Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Be Part of ATI's Journey
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.