Customer Service Representative

Full job description

This is an in-person position. No remote candidates will be accepted.

Position Overview:We are seeking a detail-oriented and dedicated CSR/Payment Processing Specialist on behalf of our great client. In this role, you will be responsible for efficiently processing customer payments and ensuring document compliance within a fast-paced environment focused on delivering exceptional customer service. Proficiency in Microsoft Excel is essential for this position.

Key Responsibilities:

• Process customer payments accurately and in a timely manner with regards to customer specific requirements.
• Ensure compliance with document requirements for contractors.
• Collaborate effectively with team members to maintain efficient workflow.
• Utilize Microsoft Excel for data analysis and reporting purposes.
• Communicate professionally and effectively via Microsoft Teams/Outlook.
• Maintain a very-high level of attention to detail in all tasks.
• Have a strong ability to perform customer service in an environment that gets a lot of phone calls.

Qualifications:

• High proficiency in Microsoft Excel is required. A test may be requested.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with keen attention to detail.
• Ability to thrive in a team-oriented work environment.
• Prior experience in customer service is preferred.

Schedule:

• Full-time position, Monday through Friday.
• Option for two days with extended hours, with pay differential.

Salary:

• Compensation starts at $20/hr, commensurate with experience.

Benefits:

• Competitive pay.
• Health plan, including Health Savings Account (HSA).
• 401(k) with matching funds.
• Dental, vision, and life insurance.
• Paid time off.
• Bonus opportunities.

Education and Experience:

• High school diploma or equivalent (Preferred).
• Previous experience in customer service is beneficial.

Job Type: Full-time

Pay: $20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person