Technical Support Specialist

We're hiring on behalf of a Haystack partner!

The Role

• Provide national and international technical support for specialized, in-house applications.

• Manage incidents and service requests using an IT Service Management system, communicating in both German and English.

• Analyze and resolve application and database-level issues, including log analysis and error reproduction.

• Coordinate escalations to development or specialist teams when necessary.

• Conduct testing during release cycles, document results, and ensure quality standards are met.

• Contribute optimization ideas and create knowledge base articles to improve support processes.

What You'll Need

• Completed vocational training as an IT specialist or equivalent IT qualification.

• Solid experience in client support.

• Good knowledge of SQL, relational databases, and ITIL principles.

• Strong analytical thinking and structured troubleshooting skills.

• Customer-oriented, communicative, and a team player, even under pressure.

• Ability to work independently, prioritize effectively, and manage time under pressure.

What's On Offer

• Competitive salary

• Generous annual leave plus additional days off.

• Comprehensive onboarding and continuous training opportunities.

• Various employee benefits including health and wellness programs, and discounted services.

Apply via Haystack today!