Inside Sales Coordinator

Job Summary:

Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision.

We are looking for a talented Inside Sales Coordinator to join our Distribution business.

This is a remote/hybrid position. Candidates can be based in any time zone but are expected to work standard business hours of 8:00 AM to 5:00 PM in their local time zone, with occasional onsite requirements as needed.

You will make an impact in the following ways:

• Respondtocustomercallsandemails,qualifyinquiries,androuteopportunitiestotheappropriatesalesprofessionals
• Preparebudgetaryquotesbygatheringtechnicalinformation,pricing,leadtimes,andcustomerrequirements
• Processcustomerorders,acknowledgements,invoices,andshippingnoticeswhileensuringaccuracyandtimelycommunication
• CreateandmanagePreventiveMaintenance(PM)contracts,workorders,andservice-relateddocumentation
• Coordinatewithinternalteamstoresolvecustomer,order,pricing,andserviceissues
• Reviewdashboards,auditreports,andoperationaldatatosupportserviceandsalesactivities

• Strongcustomerserviceandsalessupportexperienceinafast-pacedenvironment
• Abilitytomanagemultiplepriorities,contracts,workorders,andcustomerrequestswithahighlevelofaccuracy
• Experiencepreparingquotes,processingorders,andmaintainingdetailedrecords
• Strongcommunicationskillswiththeabilitytoexplaintechnicalinformationtocustomersandinternalstakeholders
• Proficiencyworkingwithservicemanagement,CRM,ERP,orworkordersystems
• Abilitytoidentifyissues,troubleshootproblems,andcoordinateresolutionsacrossmultipleteams
• Demonstratedattentiontodetailandcommitmenttodeliveringcustomer-focusedsolutions
• Abilitytocollaborateeffectivelyandsupportcontinuousprocessimprovementinitiatives

1. Receive PM request from SDCS team and enter into tracker
2. PM contract creation (SOW, Pricing etc.)
3. Create/Open PM work orders (SRT, parts etc.) and send over to responsible team in the requested time frame
4. Inform the NADC team of any missing information (contact, parts, units etc.)
5. Change requests to fix incorrect information (address, parts, units etc.)
6. Sending PM work orders to Field Aware
7. Managing any changes to the FieldAware/BMS WO (cancelation, change of service)
8. Issue credits rebills for PM contract pricing issues
9. Route process issues to the appropriate stakeholder (NADC, SDCS, etc.)
10. Review dashboard and audit reports
11. Customer specific PEM checklist FA forms (National Accounts) Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Compensation and Benefits Base salary rate commensurate with experience.Additionalbenefitsvarybetweenlocationsandincludeoptionssuchasour401(k)RetirementSavingsPlan,CashBalancePensionPlan,Medical/Dental/LifeInsurance,HealthSavingsAccount,DomesticPartnersCoverageandafullcomplementofpersonalandprofessionalbenefits.

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $56800

Max Salary $85200

ReqID 2436117

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.