Customer Service Representative

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.

Key Responsibilities

• Process customer quote requests and purchase orders.
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Required Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with:
• Salesforce (CRM)
• D365 (ERP/MRP)
• Order management systems
• Proficiency with Microsoft Windows-based software.
• Authorization to work in the United States.

Preferred Qualifications

• Manufacturing industry experience.
• Spanish bilingual skills.
• Commitment to continuous learning and product expertise.
• Adaptability and resourcefulness in a dynamic environment.

Core Competencies

The ideal candidate:

• Communicates effectively and follows through on commitments.
• Is results-oriented and deadline-driven.
• Pays close attention to detail.
• Prioritizes work efficiently.
• Solves problems and provides customer-focused solutions.
• Influences outcomes and collaborates across teams.
• Demonstrates accountability and integrity.
• Challenges the status quo to improve processes.
• Delivers exceptional service to key customers.
• Strives for excellence and continuous improvement.

Physical Requirements

• Primarily desk-based work involving sitting, typing, and communicating.
• Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.
• Requires close vision and the ability to focus on detailed work.

What AMMEGA Offers

• Internal career advancement opportunities.
• On-the-job training.
• Educational support and continuous learning opportunities.