Service Specialist
Indexed description
Position responsibilities:
- Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
- Greet all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
- Answering of service, warranty and parts questions over the phone and in person.
- Assist Receiving Dept. with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
- Once printed, affix bar code labels to units received and update lot location in IDS.
- Maintain unit inventory status communication in IDS. Assist with physical inventories.
- Print daily unit delivery schedule to prepare for upcoming orientations.
- Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.
- Confirm correct rigging and accessory mounting instructions against the work order.
- Prepare Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
- Explain unit and accessory operation, break in and maintenance procedures to customer.
- Assist service customers with documentation of concerns on the TMBC Repair Order.
- Assist Service Manager with the creation of related IDS work order.
- Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
- In the absence of the Service Manager, assist Marine GSM and senior management with the scheduling of work to be performed in the department.
- Remain up-to-date on product warranty policies and procedures.
- Assist with warranty repair authorization and related IDS work order creation.
- Assist with the receiving and sale of parts within the IDS dealer management system.
- Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.
- Assist Management and BA to ensure no unit is released until payment is received in full.
- Maintain a clean and professional work area.
- Follow all Company Policies and Procedures.
- Perform other duties, assignments and responsibilities as needed.
Mathematical Skills / Reasoning Ability
Ability to complete simple math calculations
Communication Skills
Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates
Physical Requirements
Able to lift up to 50 pounds
Able to work in and out of doors / in non-air conditioned environment
Able to stand for extended periods
Other Knowledge, Skills And Abilities
Ability to establish and maintain effective working relationships with customers, management and co-workers
Ability to perform various functions within Dealership Management data entry system
Starting Pay Rate: $20.10 - $23.65
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
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