Customer Success & Order Management Representative

Customer Success Representative | Mexico (Hybrid)

Join a global leader in industrial protective solutions.

Are you passionate about delivering an exceptional customer experience while collaborating across Sales, Supply Chain, Operations and Inventory Planning? If you thrive in a fast-paced B2B environment where customer satisfaction and operational excellence are equally important, we'd love to hear from you.

We are looking for a Customer Success Representative to support customers across Mexico and South America, serving as the primary point of contact throughout the order lifecycle—from order entry to successful delivery.

What you'll do

• Build strong relationships with approximately 20 assigned customer accounts.
• Manage customer orders with high accuracy while ensuring an exceptional customer experience.
• Coordinate closely with Sales, Operations, Supply Chain and Inventory Planning to ensure on-time fulfillment.
• Provide product information, pricing support and order status updates.
• Resolve customer inquiries, delivery issues and billing-related questions.
• Monitor inventory availability and proactively communicate supply updates.
• Maintain accurate customer and order information within SAP.
• Support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities).
• Ensure service excellence while meeting established response-time KPIs.

Success in this role means

• Responding to customer requests within 12 hours.
• Processing and attending customer orders within 24 hours.
• Maintaining 99% data entry accuracy.
• Delivering an outstanding customer experience across every interaction.

What we're looking for

• 3–5 years of experience in Customer Success, Customer Service, Order Management, Inside Sales Support or Sales Operations within a B2B manufacturing or industrial environment.
• Experience managing customer orders from receipt through delivery.
• Hands-on experience using SAP ERP (required).
• Experience with Microsoft CRM or similar CRM platforms is a plus.
• Strong understanding of supply chain, inventory coordination and customer order processes.
• Excellent communication, problem-solving and organizational skills.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• Advanced English (written and spoken) is required, as you will collaborate with regional and international stakeholders.

Preferred industry experience

We particularly welcome candidates from industries such as:

• Industrial Manufacturing
• Packaging
• Protective Films
• Chemicals
• Adhesives
• Automotive
• Industrial Distribution
• Building Materials

Work Model

• Hybrid
• Based in Mexico

If you enjoy building long-term customer relationships, coordinating cross-functional teams and making a direct impact on customer satisfaction, we'd love to connect with you.

Apply today and become part of a global organization committed to innovation, operational excellence and customer success.