Bilingual Customer Service Representative

Pay range and compensation package

• Pay up to $15,000 MXN (before taxes).
• Monday - Friday. Hybrid position.
• Paid training + $2,500 MXN hiring bonus.
• Performance bonuses of up to 30% of your monthly salary.
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand
• On-site position (Polanco V Sección, CDMX, México)

About the Company - At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

About the Role - Provide exceptional support to customers (B2B) via text, email, phone, or live chat. Solve problems quickly and professionally, ensuring every interaction leaves a positive impression. Work closely with internal teams to deliver effective solutions for customer needs. Maintain accurate records of interactions to ensure the highest quality of service. Build genuine connections with customers, creating memorable experiences.