Bilingual Customer Service Representative

Pay range and compensation package

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  Pay up to $15,000 MXN (before taxes
• )Paid training + $2,500 MXN hiring bonu
• sPerformance bonuses of up to 30% of your monthly salar
• yFood vouchers, 30-day aguinaldo, and 35% vacation bonu
• sComprehensive life and medical insuranc
• eGrowth opportunities as we continue to expan
• dOn-site position (El Jacal, Querétaro, México
• )The schedule consists of 5 working days per week and 2 days off, including one weekday and one weekend day

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About the Company - At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something bi

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About the Role - Provide exceptional support to customers via text, email, phone, or live chat. Solve problems quickly and professionally, ensuring every interaction leaves a positive impression. Work closely with internal teams to deliver effective solutions for customer needs. Maintain accurate records of interactions to ensure the highest quality of service. Build genuine connections with customers, creating memorable experienc

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*This position is open only to Mexican citizens. Visa sponsorship is not availa