Customer Service Representative | Full-Time/Part-Time

Role Overview: A Customer Service Representative is responsible for assisting potential and current customers with loan inquiries, evaluating vehicles, managing accounts, and processing payments. They ensure clear communication about loan products, terms, and payment options, while maintaining compliance with company policies and legal requirements.

Key Responsibilities

• Provide exceptional customer service both in person and over the phone
• Explain loan products, terms, and payment options professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts, payments, and data entry
• Make courtesy reminder calls and ensure policy compliance

Qualifications & Skills

• High school diploma or equivalent
• Positive attitude, strong work ethic, and excellent communication skills
• Detail-oriented, organized, dependable, motivated, honest, and professional
• Experience in customer service or data entry preferred but not required

Additional Information: The role offers competitive pay, paid holidays and vacation, on-the-job training, career growth opportunities, and benefits such as medical, dental, and vision plans. Candidates must pass background screening and be able to work full-time during store hours. The position emphasizes integrity, professionalism, and community engagement in a stable, full-time environment.