Customer Service Representative - Full-Time

The Customer Service Representative is responsible for assisting customers with loan inquiries, vehicle evaluations, managing accounts, and ensuring compliance with company policies. They provide exceptional service both in person and over the phone, explaining loan products, terms, and payment options clearly.

Key Responsibilities

• Offer outstanding customer service and support in person and via phone
• Explain loan products, terms, and payment options professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payments
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Ensure adherence to company policies and legal requirements

• High school diploma or equivalent
• Positive attitude, strong work ethic, and professionalism
• Excellent communication, organization, and attention to detail
• Previous customer service and computer experience preferred but not required
• Dependable, honest, motivated, and team-oriented

Offers competitive pay, paid holidays, vacation, on-the-job training, career growth, and health benefits after 91 days. Full-time schedule, never working on Sundays. Must pass background screening and adhere to legal and company standards. An equal opportunity employer committed to diversity and inclusion.