Support Technician

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Support Technician

Global IT and Security - Camberwell, Victoria (Hybrid)

Department

Global IT and Security

Employment Type

Full-Time

Minimum Experience

Mid-level

Have you got a strong grounding in helpdesk or technical support and are now looking to bring your skills to a fast-growing global MedTech business?

Role: Support Technician

Location: Camberwell (1 day WFH, Full-time, HQ office hours)

The Role:

As our Support Technician, you'll be the first point of contact for technical support across CardioScan's global operations - resolving requests from both external customers and internal employees via phone, email, Zendesk, Microsoft Teams and other support channels. You'll bring strong customer focus and confident phone-support skills, working closely with IT, Development, Biomed, Clinical Services and Sales teams to resolve incidents, fulfil service requests, and keep customer satisfaction high.

What's in it for you

• A varied, hands-on role spanning both internal IT support and customer-facing
• Close collaboration with IT, Development, Biomed, Clinical Services and Sales teams
• Exposure to a genuinely global business and a broad range of stakeholders - from Leadership and Country Managers to Cardiologists and Clinical teams
• The chance to build your technical breadth across hardware, software, cloud platforms, M365 and more
• A supportive team environment where problem-solving and initiative are valued
• A vibrant Camberwell HQ office, great people, and regular team and company events

Who we're looking for

You're Someone Who:

Years of experience matter less than how you operate.

• Has 2+ years' experience in a Helpdesk or technical support role, ideally within a call centre, service desk or customer support environment
• Is confident handling inbound and outbound calls, troubleshooting over the phone, and communicating clearly with technical and non-technical users alike
• Has experience supporting Windows environments, with a basic understanding of Microsoft 365 administration and troubleshooting
• Is comfortable supporting laptops, mobile devices, peripherals and remote access tools
• Brings a strong customer service mindset and can handle high call volumes professionally
• Stays calm under pressure, with sharp troubleshooting and problem-solving instincts
• Experience in the medical or cardiology sector, and/or Zendesk administration, is highly regarded but not required

Why CardioScan

We're a fast-moving, globally scaling business with a genuinely meaningful mission. Joining us means:

• A front-row seat to growth at a global medtech business scaling fast
• Ongoing investment in your professional development and leadership growth
• A culture that lives its values of Ambition, Accountability and Integrity, day to day
• Ongoing development, learning opportunities and room to grow with the business
• Quarterly awards, birthday leave and global EAP

We're proud to be certified as a Great Place to Work®, reflecting our genuine investment in culture, diversity, and delivering an exceptional customer experience.

CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.

Link to This Job

Location

Camberwell, Victoria (Hybrid)

Department

Global IT and Security

Employment Type

Full-Time

Minimum Experience

Mid-level

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Global IT and Security - Camberwell, Victoria (Hybrid)