Retail Attendant

JOB TITLE: Retail Attendant

DEPARTMENT: Front Office / Store

REPORTS TO: Retail Manager/ General Manager

Position Purpose

The Retail Attendant is responsible for executing retail operations at the marina with a strong focus on customer satisfaction. The primary responsibility is to ensure each customer has an exceptional boating experience, addressing their needs with professionalism. The Retail Attendant projects a professional company image through all types of interaction. Given the fast-paced nature of the marina environment, the Retail Attendant should be able to work effectively under pressure while maintaining a positive demeanor.

DUTIES AND RESPONSIBILITIES:

• Receive money for purchases and calculate customers change, may have to operate cash register depending on the marina
• Provides the highest level of customer and guest services, expedites any and all requests from vessels
• Greet customers courteously and sell merchandise to them

• Excellent customer service skills
• Must have highly effective communication skills and time management skills
• General accounting knowledge and basic understanding of financial statements

• Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must have flexible schedule to include working weekends and holidays during busy season

This document provides descriptive information about the above Suntex Marinas position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.   

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.