Product Support Analyst I

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. Our team provides global support for mobile & web-based applications and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment.

We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that wants to help us deliver outstanding Operational Support.

• Bilingual-English/Spanish - Required.
• Trilingual-English/Spanish/French - Preferred.
• The shift will be Tuesday through Saturday 9:30AM to 6:00PM
• Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:00AM-4:30PM. The training may last 2-3 months.

General Functions:

• Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners.
• Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing.
• Document activities in the call management and ticketing system as required.
• Understand, utilize, and adhere to the Financial Services industry protocols.
• Other tasks and responsibilities as assigned by leadership team.

• 1+ years of experience in customer service.
• Excellent verbal and written communication.
• The ability to provide outstanding customer service.
• Clearly demonstrated skills working in a team environment.
• Computer literate and moderate technical skills preferred.
• Ability to analyze and solve problems.
• Multi-task in a fast-paced and changing environment.
• Work prioritization and time management skills.
• Bilingual-English/Spanish - Required.
• Trilingual-English/Spanish/French - Preferred

• This position is eligible for the Employee Referral Bonus Program - Tier II