Customer Service Representative

Company Description Rooney’s Auto & Tire Center is a locally focused automotive service provider offering tire sales, maintenance, and repair services to drivers in and around Emmetsburg, IA. The team is committed to delivering reliable service, transparent communication, and safe, well-maintained vehicles. By combining practical expertise with attentive customer care, Rooney’s aims to build long-term relationships with community members. The work environment values teamwork, respect, and a strong focus on customer satisfaction, providing opportunities to learn about automotive services while supporting customers’ needs.

Role Description The Customer Service Representative is a full-time, on-site role based at Rooney’s Auto & Tire Center in Emmetsburg, IA. This role involves greeting customers in person and by phone, listening to their needs, and clearly explaining available services and timelines. Responsibilities include scheduling appointments, maintaining accurate records, processing payments, and coordinating with service technicians and service advisors to ensure work is completed as promised. The representative will handle questions, concerns, and service follow-ups to support positive customer experiences and sustained satisfaction. Daily tasks also include maintaining a clean, welcoming front office, using point-of-sale or service management systems, and contributing to a supportive team environment.

Qualifications

• Strong customer service skills, including experience supporting customers in-person or by phone and serving as a Customer Service Representative.
• Ability to focus on customer satisfaction and customer experience, ensuring timely, clear, and courteous communication.
• Experience or interest in customer support activities, such as handling inquiries, resolving issues, and managing service follow-ups.
• Effective verbal and written communication skills, with the ability to explain services and options in a straightforward manner.
• Basic computer and point-of-sale skills; comfort learning new systems and processes.
• Reliable attendance, strong organization skills, and the ability to manage multiple customer requests calmly.
• Ability to work on-site in Emmetsburg, IA, and collaborate with technicians and other team members.
• Prior experience in retail, automotive, or service-related roles is beneficial but not required; high school diploma or equivalent preferred.