Customer Service Agent

Job Type: Full-Time and Part-Time

Work Location: WAH

Hours:- 11 AM - 7 PM Flexible

Salary: $12.75

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Key Responsibilities

• Engage with customers and clients, ensuring a positive and professional demeanor at all times.
• Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services
• Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions.
• Maintain an organized and efficient workflow to meet service level expectations.
• Deliver exceptional customer service while handling both inbound and outbound interactions.

This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences.

Essential Job Functions

Customer Experience:

• Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing.
• Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively.
• Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions.

Relationship Building

• Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals.
• Foster a supportive work environment through knowledge sharing and cooperative problem-solving.

Communication

• Exhibit exceptional verbal and written communication skills when working with internal and external partners.
• Simplify complex topics, explaining them in clear and concise terms.
• Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism.
• Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples.

Working Conditions / Physical Requirements

• Maintain a quiet, distraction-free home office environment, simulating a professional office setting.
• Workspace: should provide a dedicated area separated from others while working.
• This job requires sitting for the majority of the workday.
• Flexibility to work various shifts, including days, evenings, and weekends, as needed.

Equipment And Internet Requirements

• Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications:

○ Personal computer running Windows 8 or newer.

○ Minimum of 8 GB RAM and an Intel Core i3 processor or newer.

○ Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload.

○ A wired connection directly to the modem/router is required (ethernet cord required).

○ A noise-canceling USB-connected headset for clear communication

○ Webcam connected to computer

Software Requirements

• Google Chrome web browser.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Reliable email provider with sufficient storage capacity for large files.
• Current and updated antivirus software.

Minimum Qualifications

• At least 1 year of customer service experience in an inbound or outbound call center is preferred.
• Ability to commit to working a minimum of 20 hours per week.
• Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).