Customer Support Specialist

Location: On‑site - X4 positions available

Shift: 7*24 rotating shift, night shift required

Salary Reference (pre‑tax in Nigeria): ₦220,000‑320,000 per month

About Zymix

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.

Responsibilities

• Handle daily inquiries from onboarded MCN agencies and streamers; answer questions about revenue share, go‑live settings, platform features and rules via support tickets.
• Conduct real‑time live‑stream content monitoring & moderation; identify violating behaviours, issue warnings and report risky streams following platform policies.
• Receive complaints and disputes from streamers and MCNs, keep proper records and escalate to BD & operation teams for closure.
• Maintain FAQ knowledge base, compile frequent issues and violation cases, deliver regular brief reports.
• Ensure 7*24‑hour response, handle urgent live‑stream risk incidents timely.
• Archive support tickets, generate statistics and submit regular work reports.

Requirements

• Full‑time on‑site in Nigeria, must accept 7*24 rotating shifts including night shifts.
• Fluent written & spoken English for communication with UK‑based streamers and MCN partners.
• Prior experience in customer support, content moderation or live‑stream platform operation is preferred.
• Basic understanding of social live‑streaming platform policies and ability to spot violating content.
• Quick‑response, stress‑tolerant, capable of multi‑tasking with strong awareness of response SLA.
• Detail‑oriented, good at ticket documentation and basic document organisation.