Technical Support Engineer

Location Gdańsk

Offer description

Please remember: Your CV must be in English

Duties

• Provide remote support using diagnostic tools and data analysis to identify, troubleshoot, and resolve technical issues efficiently
• Take full ownership of support tickets: in-depth analysis, follow-up, and resolution or escalation
• Coordinate with customers and internal teams, ensuring clear and proactive communication
• Collaborate closely with internal teams to maintain alignment and deliver consistent support
• Prepare handover document to the service department when on-site service is needed
• Prepare analysis, reports and documentation for invoicing
• Participate in an on-call support rotation outside regular working hours

Required Skills

• Technical education or experience in Electrical Engineering, Automation, Software, or a related field
• Maritime experience or industry knowledge, preferrable expertise in fishing or offshore systems/equipment
• Very good English and Polish language skills, orally as well as in writing
• Familiarity with technical coordination, customer support or service planning is an advantage
• Ability to manage multiple support cases simultaneously and communicate effectively towards customers and across departments
• Technical confident with strong problem-solving skills and a structured, solution-oriented approach
• A proactive, service-minded team player who takes responsibility and ensures follow-through

What we offer

• Employment contract or B2B contract
• Lots of exciting challenges in an international environment
• Multisport card, life insurance and private health care co-financing
• Flexible schedule for starting hours
• 48 days of Home Ofiice per year
• Participation in various trainings and other forms of raising competences
• Gifts for newlyweds and for newborn babies
• Fruity Tuesday
• No dress-code and friendly atmosphere
• Yearly staff meeting