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Sherwin-Williams Linkedin · Posted 9d ago

Senior Technical Sales Representative

Japan

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Indexed description

  1. CORE RESPONSIBILITY
  2. Respond to questions and concerns from the customers regarding product lines and general operations; operate under general supervision and involve complex situations that require basic project management to resolve situations and trial to success.
  3. Provide technical direction and assistance to customers on the use of product lines; serve as an expert in a single technology or apply a working knowledge of multiple technologies and may involve multiple sites and NPI projects.
  4. Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receive direction or guidance on complex issues.
  5. Serve as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receive direction from other personnel.
  6. Provide application skill and training for internal and external personnel, work with R&D and customer to modify process and operation.
  7. Run small color production and new development in color center, including small quantity, on site color fine tuning, and summarize on site report; color matching expertise required to fulfill customer requirements.
  8. Perform other duties as assigned by Line Manager.


  1. EDUCATION BACKGROUND REQUIREMENTS:


  1. Required：
  • High school graduate or equivalent education and experience.


  1. Preferred：
  • Bachelor’s degree in Chemistry, Operations Management, or related field is preferred.


  1. KNOWLEDGE & EXPERIENCE:


  1. Required：
  • 8 years of experience as a technical service representative.


  1. Preferred：Expertise in Heavy Equipment segment


  1. PHYSICAL REQUIREMENTS (Please list bellows if there is any):
  • Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, feeling, talking, hearing, seeing and repetitive motions.


  1. TECHNICAL/SKILL REQUIREMENTS:


  1. Required：
  • Utilizing industry and product applications concepts and procedures;
  • Understanding of advanced technical (lab, research, etc.) principles and practices;
  • Applying expert principles and practices within an area or general principles and practices in multiple service areas;
  • Providing technical guidance and advice to improve quality and efficiency;
  • Working with line and management personnel;
  • Communicating technical and operational concepts to facilitate sales;
  • Providing technical customer service;
  • Performing account management and sales activities;
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;
  • Communicating with co-workers to provide and receive direction.
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