Technical Support Help Desk

Our client is a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. They have offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Shenzhen, Shanghai, Guangzhou, Taipei, Singapore and Malaysia.

Responsibilities:

• Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese or Korean and English professionally with appropriate solutions effectively
• Coordinate with Japan IT team, HQ and other external parties to solve problems
• Troubleshoot and resolve hardware and software problems
• Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
• Collaborate with other team members to ensure timely and effective resolution of customer issues
• Deliver quality customer services to members and other stakeholders
• Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0700 to 2200
• On-job training will be provided

Requirements:

• Good command of written and spoken Japanese (JLPT N2 or above, able to read Hiragana 平仮名 & understand Kanji 漢字) / Good command of written and spoken Korean (Native speaker / Topik 5 or above) to liaise with Japanese or Korean stakeholders
• Good command of written and spoken English
• Previous experience in a helpdesk or IT support role
• Strong problem-solving skills, logical thinking, business mindset and attention to detail
• Ability to work in a shift environment, including evenings and weekends
• Excellent communication and interpersonal skills

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Gwenneth Kirsten Wee

Reg No. R1545315 | EA: 25C3031 | UEN: 202527765K

[email protected]

[Antares Management Services Pte Ltd]