Customer Care Representative

Skyro is a rapidly expanding fintech company serving thousands of customers in the Philippines through our lending business. Our mission is to evolve into a full-fledged financial ecosystem, delivering cutting-edge solutions that make financial services more accessible, efficient, and secure for everyone.

What you will do:

Support customers across text and voice channels in an AI-first setup, while helping improve automation, processes, and customer experience through disciplined handling, tagging, and escalation.

• Handle customer contacts across text and voice channels
• Resolve issues or escalate them correctly when needed
• Use systems and workflows accurately across channels
• Take over cases when bot or self-service cannot resolve them
• Apply correct tagging, routing, and documentation
• Flag repeated customer confusion, broken flows, and recurring issues

What you should have:

• 2+ years in customer service / support
• Experience in chat/messaging and inbound calls
• Strong written and verbal English, fluent in Bahasa Malaysia.
• Clear, calm, and customer-friendly communication
• Team player - works not only for themselves but for overall success
• Proactive approach in resolving issues - doesn’t limit options to described in SOPs / process, resolution ownership
• Strong customer-centric mindset
• Good multitasking, documentation, and process discipline
• Comfortable in a fast-changing launch environment
• Fintech / lending / omnichannel experience preferred

What happens after you apply?

We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks – consider it a pass. Thanks for taking the time – we appreciate your interest. 🚀

Collaboration Notice

• This role follows a fixed schedule, with shifts either from 8:00 AM to 5:00 PM MYT or 9:00 AM to 6:00 PM MYT, depending on business requirements.