Customer Service Representative

Chief of Staff KC is seeking a Customer Service Representative for a client within the Lawrence, KS area. This individual enjoys building relationships, solving problems, and making sure every customer has a positive experience. In this role, you’ll serve as a dedicated point of contact for a group of returning customers, helping them navigate orders, answering questions, and providing reliable support from start to finish.

Responsibilities

• Serve as a primary point of contact for a dedicated group of returning customers, building strong and lasting relationships through responsive, personalized service.
• Manage email correspondence and customer requests for a large book of accounts, including dropship customers.
• Accurately enter and process customer orders, paying close attention to detail and ensuring information is complete and correct.
• Respond to customer questions and inquiries with professionalism, accuracy, and a solutions-oriented approach.
• Learn each customer’s needs, preferences, and ordering patterns to provide increasingly personalized support as relationships develop.
• Introduce new customers to available catalogs and resources while helping them become familiar with the ordering process.
• Follow up on customer needs and ensure questions, orders, and issues are handled in a timely manner.
• Work collaboratively with a team of Customer Service Representatives to provide consistent, high-quality service and create a positive customer experience.
• Maintain a high level of organization while managing multiple customer needs and priorities in a fast-paced environment.

Qualifications

• Customer service experience with a genuine interest in helping others and building positive relationships.
• Strong attention to detail and a commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using Microsoft Word, Excel, email, and other standard computer applications.
• Reliable, responsive, and comfortable working within established processes and expectations.
• Ability to take direction, learn new systems and processes, and apply feedback effectively.
• Willingness to commit to a 4–6 month learning curve as you become familiar with the products, customers, and processes.
• Ability to work fully onsite.