Customer Service Associate

Zip Xpress is seeking a detail-oriented, proactive Customer Service Representative to support our freight operations. You will act as the direct link between our shippers, receivers, dispatchers, and drivers, ensuring freight moves smoothly and clients stay informed at every step.

Key Responsibilities:

Track and trace active shipments using internal TMS platforms, and carrier portals.

Provide real-time milestone updates, transit delays, and delivery confirmations to customers via phone and email.

Process incoming shipment orders, verify rate quotes, and enter load details accurately into the dispatch system.

Coordinate with dispatchers, drivers, and warehouse staff to resolve transit and service issues.

Handle customer inquiries, quote requests, and rate confirmations promptly.