Insurance Customer Service Representative

Aiken Insurance is a locally focused insurance agency committed to serving individuals, families, and businesses with personalized coverage solutions. The agency emphasizes building long-term relationships through attentive service and clear communication. Team members work closely with clients to help them understand their options and make confident decisions about their insurance needs. The work environment values reliability, integrity, and a strong customer-first mindset, offering opportunities to grow skills in insurance and client service.

Role Description The Customer Service Representative is a full-time, on-site role based in Ridgeland, MS. In this position, the representative will handle inbound and outbound customer inquiries, assist clients with policy questions, process changes, and provide information about coverage, billing, and claims procedures. Day-to-day tasks include updating customer records, preparing basic policy documents, resolving service issues, and communicating with carriers and internal team members to ensure timely responses. The role also involves proactively supporting customer retention efforts, explaining insurance products in a clear and accessible manner, and maintaining a professional, courteous demeanor in all interactions.

Qualifications

• Ability to deliver strong customer service and support, with a focus on customer satisfaction and positive customer experience.
• Experience working in customer-facing roles, such as Customer Service Representatives or similar positions, handling inquiries and resolving issues.
• Clear and professional verbal and written communication skills, with the ability to explain insurance concepts in everyday language.
• Strong attention to detail and accuracy when entering data, updating policies, and managing documentation.
• Comfort with using computers, insurance management systems, and standard office software.
• Ability to work on-site full time in Ridgeland, MS, and collaborate effectively within a team environment.
• Prior experience in insurance (or willingness to obtain) is beneficial.
• High school diploma or equivalent required; additional education or certifications in business, insurance, or customer service are a plus.

Please email [email protected] with your resume and any questions.