After Sales Specialist

TCI Aircraft Interiors, initially established in 2010, entered a new era in 2023 with the merger of Turkish Airlines subsidiaries TCI Cabin Interior, TSI Seat, and Cornea. Combining over a decade of experience with an innovative vision, TCI leverages its enhanced capabilities to provide cutting-edge solutions for both wide and narrow body aircrafts. As the only company in its field operating in Türkiye, we proudly represent our country while setting new standards in the international aviation industry and continue our mission to provide the best values in the sector.

We offer in our product range; economy and business class seats, galleys, lavatories, and in-flight entertainment and satellite internet (IFEC) systems for commercial aircrafts. TCI also provides the most innovative solutions to the aviation industry with products such as service trolleys, cargo containers, and seat power systems, which are widely used in aviation operations. The company operates with design, engineering, manufacturing, and R&D capabilities at its facilities in Istanbul and Seattle, serving multiple aircraft types and catering to industry leaders such as Boeing, Airbus, and some of the world’s leading airlines.

Qualifications

• Bachelor’s degree from engineering faculties,
• Min. 4 years of experience in a similar position,
• Preferably experienced in after-sales services, customer support, technical support, or project management within the aviation, defense, automotive or high-technology industries,
• Excellent command of verbal and written English,
• Strong analytical skills and the ability to prioritize multiple tasks,
• Strong business follow-up capabilities,
• Proficient in Microsoft Office applications; experience with ERP is preferred,
• Experience with after-sales service processes, warranty management, maintenance and repair activities, and technical support services,
• Strong communication skills and high energy and motivation to work in a challenging environment,

Responsibilities

• Day to day Follow up of Customer Inquiries
• Spare part catalogue definition and spare parts pricing management (competition analysis, price strategy development, financial analysis) knowledge
• Key-user know-how in IT development projects of spare parts processes
• Responsible of following up AOG orders
• Ability to understand and improve cross-departmental processes in interdisciplinary teams
• Customer centric mind-set
• Coordination of activities to resolve customer complaints/dissatisfaction,
• Preparing quotations as per client RFQs
• Providing customers on product shortages, expected delivery dates etc.
• Be highly ambitious, curious, and passionate about work