Customer Support Specialist

Mükellef Teknoloji was founded in 2019 to digitize company establishment and management processes for entrepreneurs. Rapidly expanding from Turkey to a global scale, we now provide services in 9 countries, including the US, UK, EU and Dubai, helping tens of thousands of customers realize their dreams.

We are looking for a Customer Support Specialist to join our Customer Management department.

Key Position Responsibilities

• Respond promptly to customer inquiries via various channels (email, chat, phone) with a friendly and professional attitude,
• Provide accurate and reliable information to customers about our products, services, and policies,
• Troubleshoot and resolve customer issues effectively and efficiently,
• Document customer interactions, issues, and solutions in a clear and organized manner,
• Collaborate with cross-functional teams to ensure prompt and satisfactory resolution of customer concerns,
• Identify trends in customer inquiries and provide feedback to improve products and services,
• Assist in creating and updating customer support resources, such as FAQs and knowledge base articles.

Minimum Position Qualifications

• Bachelor’s degree in related fields,
• Minimum 2 years of experience in a similar position,
• Excellent written and spoken English,
• Excellent problem-solving skills and the ability to remain calm under pressure,
• Empathetic and patient with a genuine desire to assist customers,
• Proficiency in using customer support tools and software,
• Team player with strong collaboration skills,
• A great analytical thinker with a strategic perspective,
• A can-do, will-do attitude,
• Ability to adapt to flexible working hours.

As a fast-growing startup, we believe in collaboration and clear communication to achieve success together.

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