Customer Support Specialist- Evansville

FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.

What We Are Looking For

We are looking for a Customer Support Specialist to join our team in our Evansville, Indiana or Carmel, Indianalocation!

What You Will Do

The Customer Support Specialist position will serve a critical role in correctly processing of Purchase Orders (customer orders, jobs, projects, and SROs) and documentation for proper processing of orders through to shipment end user.

Key ResponsibilitiesReceive, process, and accept incoming POs in the system. Download POs as needed fromcustomer portals.Manage the new customer setup process by collecting the appropriate information.Maintain terms established in MSAs and SPAs.Verify that orders meet all required criteria (price, lead time, validity, payment terms, customerinformation, etc.).Track jobs for invoicing and milestone payments.Provide timely and up to date information to customers and internal team members.Handle incoming and outgoing sales-related correspondence and emails.Identify and resolve problems efficiently and escalate when needed.Maintain necessary order-related documentation, while ensuring compliance with applicable policies and agreements.Collaborate with internal departments to address customer needs and inquiries effectively.Submit and track warranty and concessions.Identify process improvement opportunities and assist in their implementation if approved.

What You Need:At least 3-5 years of relevant experienceStrong communication and organizational skillsAbility to adapt to changes within the organizationHigh attention to detailProvide excellent customer serviceExperience in sales-related processesExperience with ERP systems and Microsoft OfficeAbility to exercise initiative, judgment, and decision making related to routine duties.