庞贝捷管理(上海)有限公司
Linkedin · Posted 2mo ago
Customer Service Representative
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Indexed description
该职位来源于猎聘 Key Responsibilities:
- Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System.
- Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems, meet customer requirements via routine order cycle management and supply chain activities.
- Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.
- Support OTIF (On-Time-In-Full) performance monitoring and reporting.
- Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.
- Escalate critical issues or recurring service failures and participate in root cause investigations.
- Provide order-related data analysis upon request.
- Continue optimizing CSR workflow efficiency with automation tools. Qualifications & Requirements:
- Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
- 5 Yrs CSR or planning related experience related with MFG / Industrial.
- Experience in working with ERP systems (Oracle/SAP preferred).
- Excellent written and spoken communication skills in English.
- Exposure to data analysis and automation tool utilization.
- Strong interpersonal skills and ability to manage stakeholders across different functions.
- Detail-oriented with a proactive, problem-solving mindset.
- Comfortable working in a fast-paced, matrixed environment.
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