技术支持专家

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Responsibilities

• Handle technical inquiries from external & internal through email and call to address customers' questions and problems with our products.
• Responsible for the customers product complaint management, including customer communication, product return, customer letter, etc., to help the customers for deviation management and let the customers have good experience with service, also help the site qualities to identify the product quality issues for continuous improvement.
• Deliver basic operation and technical trainings to colleagues and help them to understand products properly and avoiding issues happened during introduction to make sure the customers have good using experience with our products.
• Take ownership/responsibility for assigned projects and daily tasks to contribute to team's development.

Qualifications

• Professional background of production materials in Biomonitoring and IVD industry, Knowledge of the Pharma, Biotech, CRO industry and academia would be preferred.
• Master's degree of Biology related, Biochemistry or Pharmaceutical Engineering background is preferred
• Good command of English, both oral and write. CET 6 or equivalent
• Good communication skills. Passionate and self-motivated.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!