Digital Consultant

Job Description

First Hawaiian Bank is seeking tech savvy, customer focused individuals to join our Digital Service Center team.

Work Schedule

Monday–Friday 8:00am–7:00pm (work schedules vary)

Compensation

The hourly salary range for this role is $20.00-$25.00/hour; commensurate with experience.

Responsibilities

As a Digital Consultant, you will play a key role in supporting customers across our digital channels while gaining valuable hands-on experience with the bank's digital platforms.

• Provide service support for online and mobile banking platforms, including digital product guidance, enrollment assistance, service utilization, and first-level troubleshooting.
• Diagnose and resolve customer challenges using internal systems, online resources, and established knowledge bases.
• Support administrative tasks such as billing research, account access issues, and digital service escalations.
• Deliver excellent phone-based customer service while applying problem-solving skills and technical aptitude to help customers navigate digital tools.
• Collaborate with Digital Banking, Operations, vendors, and other support teams as needed to resolve more complex issues.

This role offers valuable experience supporting the bank's digital products and services and provides an excellent foundation for future growth opportunities within Digital Banking, Operations, Customer Experience, and other technology-related areas of the bank.

Qualifications

The ideal candidate will have:

• High School Diploma required.
• Bachelor’s degree in degree in business, communications, computer science, MIS, or a related field preferred.
• 1–2 years of experience in customer service, help desk support, or technical troubleshooting.
• Strong comfort with computers, digital systems, and online research.
• Clear verbal and written communication skills.
• Ability to type a minimum of 25 WPM.
• Interest in digital banking, technology support, or opportunities to contribute to digital service enhancements and initiatives.
• Highly organized, with strong ability to track issues, follow through to completion, and take ownership of resolving customer needs in a timely and accurate manner.