CS Representative (Night Shift Only)

Company Description Concentrix is a Fortune 500 technology and services leader that helps global brands create intelligent operations that work in real-world environments. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support more than 2,000 complex organizations worldwide. With over 20 years of operational experience and proven AI capabilities, Concentrix partners with clients across major industries to solve challenging business problems. The organization focuses on turning AI ambition into measurable, scalable performance, offering growth opportunities for team members who contribute to this mission.

Role Description This full-time, on-site Customer Service Representative role is based in the Ho Chi Minh City Metropolitan Area. The role involves handling incoming customer inquiries via phone, email, or chat, providing accurate information about products and services, and resolving issues in a timely and professional manner. The Customer Service Representative will document interactions in internal systems, follow established procedures and service-level standards, and escalate complex cases when needed. Daily responsibilities also include maintaining a positive customer experience, collaborating with team members and supervisors, and participating in training or coaching sessions to improve performance. The role requires consistent on-site attendance and adherence to scheduled shifts.

Qualifications

• Ability to perform effectively in Customer Service Representative roles, with strong Customer Service and Customer Support skills.
• Demonstrated focus on Customer Satisfaction and Customer Experience, with a commitment to resolving issues and building trust.
• Clear and concise verbal and written communication skills in English; additional language proficiency is an advantage.
• Strong problem-solving abilities, attention to detail, and capacity to follow structured processes and guidelines.
• Comfort with using computer systems, CRM tools, and omnichannel communication platforms.
• Ability to work on-site in the Ho Chi Minh City Metropolitan Area, manage time effectively, and handle high-volume workloads.
• Prior experience in customer-facing or contact center environments is preferred but not mandatory.
• High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.