Customer Care Representative

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.

Requirements:

Essential Functions

• Answer inbound telephone calls from customers and clients regarding products and services.
• Make outbound telephone calls to customers and clients regarding products and services.
• Maintain call performance and call quality goals.
• Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
• Work independently and as part of a team to provide best in class customer service
• Conduct side-by-sides with new and existing employees.
• Enter data quickly and accurately with high attention to detail.
• Verify all callers to ensure security.
• All other duties as assigned.

• Outstanding customer service skill
• Excellent written and oral skills
• Computer literacy and keyboard typing skills
• Proficiency in Microsoft Office Suite

• 8-hour shift
• 10-hour shift
• Day shift
• Monday to Friday
• Weekend availability