TxDMV - Customer Service Representative - Waco

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=103329andPostingSeq=1Job DescriptionState Classification: Customer Service Representative III (0136) This position is required to work in the Waco Regional Service Center. To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. Select "Apply Online" button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. You will be required to attach a resume to your application which will be used for screening purposes.Please ensure your rsum is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.Your rsum must include the month and year for start and end dates for each listed employer.Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division (VTR), Waco Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules, and regulations. Work requires contact with governmental agencies, elected officials, and extensive contact with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment. ESSENTIAL DUTIESProvides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Reviews, processes, and routes mail. Tracks receipt and processing of documents. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.Enters information into databases and approves or rejects issuance of requested documents. Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters. Receives and processes customer applications and functions as cashier to collect and disperse fees.Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financia reports. Participates in team meetings to contribute to the development of best practice procedures. May process customer apportioned registration in-person, by telephone and through the TxIRP online application.Travels up to 10% of the time. Travels by car (may include flying). May include overnight travel.May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.Performs other duties as assigned.MARGINAL DUTIESMay be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.May be required to stand for short periods of time to make copies/faxes etc.May be required to kneel for short periods of time to replace printing ink cartridges.May require walking short distances to and from copier, fax, and to retrieve inventory.The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.MINIMUM REQUIREMENTSEducation Graduation from high school or equivalent.ExperienceTwo (2) years' experience in a high-volume customer service or general office administration environment. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.Preferred ExperienceCounty experience in Vehicle Titles and Registration.Customer facing experience at a bank or credit union.Spanish fluency (advanced level).ADDITIONAL INFORMATIONTRAVELMay travel up to 10% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed. REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is r