Phone Agent (English Required) – IN-OFFICE

📍 Guadalajara, Jalisco – Near Chapultepec & La Paz

💰 Starting salary: $15,000 MXN/month + Prestaciones de Ley + Amazing Department Bonus Opportunities

🕘 Monday–Friday 10AM - 7PM EST + One rotational Saturday per month 9AM - 1PM | Full-Time

100% In-Office

We're a growing U.S. law firm seeking a friendly, organized, team player to join our team as a Phones Agent in Guadalajara.

This is a client facing role for someone who enjoys communicating with people and handling calls and follow ups, identifying opportunities while helping clients have a positive experience.

What you'll do

• Handle a high volume of inbound and outbound calls with professionalism and empathy.
• Set appointments from inbound and outbound calls as well as email leads,
• Follow up with leads and opportunites from internal databases.
• Identify and asses potential clients and their needs.
• Work towards achieving performance goals and contribute to overall team results.

What we're looking for

• Fluent spoken and written English.
• At least one year of experience in customer service, call center or hospitality.
• Empathetic, easygoing and calm under pressure.
• Comfortable in the phone and handling calls.
• A good communicator, detail oriented with good listening skills.
• Positive, reliable and a strong team player.
• A high level of integrity, discretion, and respect for client confidentiality

Legal experience is welcome but not required. Paid training is provided.

What We Offer

• Prestaciones de Ley
• Performance-based bonuses and incentives
• Monday–Friday schedule
• Paid training
• Long-term growth opportunities
• Structured onboarding and ongoing support
• Professional and collaborative work environment

If you're interested, we welcome you to click apply or email your cv in English to [email protected]. We'd love to have you in our team!

⚠️ This position is 100% in office in Guadalajara. Remote and hybrid work may be available with time, depending on performance.

📄 Only CVs submitted in English will be considered.