Customer Support Associate I
Indexed description
Job Description
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
At Arrow, we're currently looking for a Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
What You'll Be Doing
- Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
- Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
- Analyzing data in a “Order to Invoice” perspective to find possible actions/solutions to take proactively.
- Providing status reports to the customer regarding open and closed orders.
- Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
- Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
- Following up all cases assigned until final resolution.
- Interacting with customer portals, EDI signals and backlog tools.
- Working with ERP and CRM systems to ensure information accuracy.
- Taking eventual calls and meetings with internal or external teams.
- Receiving constant training and courses to ensure that your knowledge is always updated and compliant.
- Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1–2 years of customer service experience.
- Basic to intermediate knowledge of supply chain processes.
- Teamwork oriented skills.
- Intermediate to advanced knowledge of Microsoft Excel.
- Ability to communicate fluently in English.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days + 2 floating days, holidays and sick days
- Vision Assistance
- Dental Assistance
- Life Insurance
- Major Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more!
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
Time Type
Full time
Job Category
Business Support
EEO Statement
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
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