TECHNICAL SUPPORT REPRESENTATIVE

JOB REQUIREMENTS: Assist district representatives, dealers, and their

customers relative to technical information, service and warranty

problems. Works with the appropriate corporate personnel to see that the

customers situation is resolved. Document and process information

relative to customer needs, i.e., Field Communication Reports, Product

News Alerts, Service Bulletins, Warranty etc. Review documents and

historical data to evaluate quality of products and services for

possible improvement. Standardize procedures to improve quality and

efficiency. Responsible for product and service training needs of our

District Representatives, Dealers and their customers by providing a

variety of educational programs, videos, and materials such as service

school, online video, product news alerts, service bulletins and FAQ

information, etc. Serve as instructor for training courses at locations

required to meet customer training needs. Present subject material in

front of a group of people in a clear concise manner that is easily

understood. Administer warranty and field update programs following

internal procedures and guidelines. Assist in development of Sales

Manual, Operators and Parts Manual and content. Assist in product

development and testing. Field travel to meet customer needs relative to

problem resolution, modifications or updates, training, etc. This can

include working in physically challenging and dirty environments,

performing installation, and maintenance activities. Travel could be up

to 50% of an employee\'s week depending on the tasks at hand. Analyze

problems with products and resolve whenever possible to prevent

recurrence. Performs such tasks deemed necessary by the Technical

Support Manager. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Technical school training preferred. Background in farm machinery repair

And Usage Strongly Preferred. Teaching Experience And Previous Technical

support experience preferred. Above average mechanical ability and

knowledge to read drawings and technical manuals. Knowledge of

electrical systems up to 480V. Excellent written and verbal

communication skills. Must be proficient in the use of Microsoft Word,

Excel, Access and PowerPoint. Ability to meet deadlines and perform the

tasks at hand. Valid driver\'s license required. Valid US passport

Preferred But Not Required. Excellent Interpersonal Skills Demonstrating

the ability to work with coworkers, dealers, district representatives,

and end users. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply In Person:

\*\*\*All applicants must complete a Patz Corporation application to be

considered.\*\*\* For an application visit our website at

http://patzcorp.com/company/careers/, stop by the office, or call us at

(920) 897-9237 for assistance. You may email a company application to

[email protected], fax to (920) 897-3215, mail, or drop off

in-person. Patz Corporation Attn: Human Resources 917 Business 141

Pound, WI 54161 Other: \*\*\*All applicants must complete a Patz

Corporation application to be considered.\*\*\* Please apply online:

https://patzcorp.com/careers/