Support Engineer – Digital Journeys

We are looking for a Support Engineer – Digital Journeys to join our team in Skopje.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

What your key responsibilities will be:

• Provide support for a software solution developed in low-code platform based on Java Script.
• Troubleshoot technical issues and provide solutions in a timely manner.
• Ensure support quality of the solutions following standards, best practices and KPI defined by the SLA.
• Maintenance and improvement of software solutions in accordance with company standards and policies.

Skills and experience we expect from you:

• Support of software solution: A minimum of 2 years of experience in support of software solution and providing 2nd level support.
• JavaScript Development: A minimum of 2 years of experience in JavaScript development, using node.JS
• Frontend Development: Experience with React framework, HTML and CSS for creating responsive and visually appealing user interfaces.
• Database Proficiency: Experience with Microsoft SQL or other relational databases.
• Understanding of integration technologies: Familiarity with RESTful APIs and web services.
• Cloud Services: Experience with Microsoft Azure or other cloud computing services, including deployment, and scaling.
• Excellent written and verbal communication skills. Ability to convey complex technical concepts clearly.
• Demonstrates a proactive, selfdriven approach to problem solving.
• Strong team-working skills, collaborating effectively with cross-functional teams.
• Ability to focus on details while managing support items.
• Efficiently prioritize tasks and meet deadlines.
• An internal drive to learn, improve, and stay updated with industry trends.
• Willingness to share knowledge with colleagues and contribute to a learning culture.
• Familiarity with banking business processes and requirements is advantageous.
• Fluent in English (spoken and written).

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Excellent team-oriented and international working environment
• Travel possibilities
• Hybrid model of working