Customer Success Manager (Kitchen and Cabinetry)

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.Responsibilities - Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation - Respond promptly to client inquiries via phone, email, and chat - Coordinate final delivery and installation logistics with clients and partners - Troubleshoot order issues and assist with installation-related questions - Order and track replacement parts for clients as needed - File and manage claims-related documentation - Gather and share client feedback and recurring trends with management to improve overall experience Requirements - Proven experience in a client facing role (in person or virtually). - Strong interpersonal and written/verbal communication skills. - Proficiency in using CRM software and Microsoft 365. - Ability to work independently and manage multiple clients and projects simultaneously. - Knowledge of cabinetry materials, construction techniques, and industry trends. - Exceptional organizational skills and a sharp eye for detail. Benefits - Full time salary, plus benefits package - 20 days of annual PTO + Company Holidays - Friendly and collaborative team environment. - Employee discounts on showroom products.

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