Director, Workforce Management

Expedia Group Director, Workforce Management 3 Hours AgoSaved Hybrid Austin, TX, USA 190K-304K Annually Expert/Leader 190K-304K Annually Expert/LeaderAdTech • eCommerce • Information Technology • Software • Travel • Generative AILeads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and operational transformation. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders to improve productivity, service levels, quality, utilization, and resilience. Develops leaders, strengthens organizational depth, drives adoption of new processes and technologies, and advises executives through complex business changes.Top Skills: Amazon ConnectAspectCase Management PlatformsContact Center Telephony PlatformsGenesysJIRAExcelMS OfficeMicrosoft PowerpointNice IncontactSalesforce