Director, Workforce Management

Expedia Group Director, Workforce Management 3 Hours AgoSaved Hybrid Seattle, WA, USA 190K-304K Annually Expert/Leader 190K-304K Annually Expert/LeaderAdTech • eCommerce • Information Technology • Software • Travel • Generative AILeads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and transformation initiatives. Uses data, automation, reporting, and continuous improvement to increase productivity, service levels, utilization, quality, and resilience. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders while developing managers and organizational leadership depth.Top Skills: Amazon ConnectAspectGenesysJIRAExcelMS OfficeMicrosoft PowerpointNice IncontactSalesforce