Glidewell Dental
Linkedin · Posted 9d ago
Technical Advisor I
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Indexed description
Essential Functions:
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all
- products, updating new account information and inputting call notes in GCM.
- Communicates with customers, colleagues, dental technicians and managers in a prompt articulate manner.
- Complies with customer service policies and procedures meeting call center operational standards.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Assists customers in problem solving, planning, development and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
- Makes outbound calls on cases that need assistance.
- Maintains a day to day professional relationship with dental technicians and managers.
- Follows-up on specific requests made by the doctors on the particular cases.
- Seeks advice and input from the manager when needed.
- High school diploma or equivalent
- Bachelor’s degree, preferred.
- Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
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