Customer Service Dispatch Associate

Who We Are:

We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.

Who You Are:

A results-driven Customer Service Associate. This role drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with Service Titan or a comparable program is preferred, but not mandatory. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.

Key Responsibilities:

Hours 8am-5pm with a one-hour lunch break.

Customer service interaction

Manage incoming calls to identify, assess, and meet the diverse needs of our customers

Dispatch and schedule

Keep accurate records of customer interactions

Follow established department procedures, guidelines, and policies

Serving our external and internal customers with urgency and grace

Skills and experience we are looking for:

Proven customer service experience

Strong phone contact handling

Dispatch experience

Communication experience

Bilingual (Spanish) is helpful

Active listening skills

De-escalation skills

Solid computer/typing skills

Familiarity with MS Office

A heart to serve a variety of personalities and (potentially difficult) circumstances

Ability to multi-task

Ability to Prioritize

Manage time effectively

Willingness to go the extra mile when engaging customers

A "Get It Done" Mentality

We will provide quality service along with quality customer experience.

Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.   The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Drive a Culture of Accountability & Winning

Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.

Track & Dominate Your Scorecard

Participate in weekly one-on-one meetings and a consistent team specific training cadence.

Mentor & Uplift Others Around You

Push others to be better. Support our teammates, and help create a culture of continuous growth.

Lifelong Learner & Growth-Minded

You are always improving and learning from others.

You actively seek out mentorship, coaching, and new techniques to sharpen your edge

What We Offer:

Competitive pay structure

Opportunity to directly influence revenue and operations

Career Growth Opportunities- we promote from within!

A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.

Best-in-Class Training & Coaching- we invest in your success.

Industry-Leading Products & Services

Ready to drive our business to new levels?

Apply Now!