Customer Service Representative

We are seeking a customer-focused and detail-oriented Customer Service & Sales Support Specialist to support customers, sales, purchasing, and internal teams. This role manages customer orders, product inquiries, account maintenance, sales support, and Business Central system assistance.

Key Responsibilities

• Process quotes and orders by phone, email, and online portals.
• Check pricing, product availability, backorders, and ETAs.
• Build strong customer relationships and resolve customer concerns.
• Provide product and technical support, including part cross-referencing and application assistance.
• Support inside and outside sales teams with customer inquiries, promotions, reports, forecasts, and pricing.
• Work with Purchasing to address inventory shortages and customer forecasts.
• Coordinate with Shipping, Warehouse, Accounting, IT, and other departments to ensure orders are processed accurately and on time.
• Process RMAs, credit memos, SSRs, and Certificates of Compliance as needed.
• Maintain customer accounts, contacts, portals, and part information.
• Assist with EDI issues and Business Central (BC) testing, troubleshooting, and training.
• Support customer collections and other team needs as assigned.

Qualifications

• Customer service, sales support, or related experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and work effectively with customers and internal teams.
• Strong computer skills; experience with Microsoft Dynamics 365 Business Central is a plus.
• Experience with ERP systems, EDI, inventory, or technical product support is a plus.