Product Support Representative - Engine Parts

Job Scope

To help division meet revenue targets by building, maintaining, and growing strong relationships with new and existing key accounts and customers.

Core Responsibilities

• Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing clarification.
• Ensure and follow-up on the service delivery to customers in a timely manner.
• Follow up and supervise the preparation of quotations/tender documents submitted to key customers.
• Building and maximizing the service sales pipeline in order to meet or exceed the targets.
• Promoting and completing service and framework agreement with fleet owners and key customers.
• Conduct sales planning and drive actions to target profitable customers.
• Follow on due payments and ensure that the money is received on time or before due date in compliance with the agreed payment terms.
• Conduct regular meetings with clients with regard to prospective business opportunities and submit reports to Service Manager.
• Maintain minutes of feedback received from customer meetings.
• Using customer details, service records and regular customer visits feedback to be analyzed for further approaching by offering the due services and inspections.
• Prepare regular reports on progress and forecasts required by management regarding customer performance.
• Motivate team members that benefit the customer service and overall department performance.
• Providing ideas for management to improve performance and sales
• Statutory duty to take care of the Health & Safety of themselves and others that may be affected by their actions or omissions at work.
• Accountable for implementing applicable quality, environmental, health and safety programs in their area of responsibility
• Acumen of market intelligence, competitor analysis and provide suggestions to maintain and sustain a competitive advantage.
• To trace the due product campaigns, new imported units and commissioned products, report of due activities to be reported on weekly basis.
• To achieve an individual service sale - in which deals with the customer is initiated and performed by the Product Support representative – to meet the monthly target of service sales in which must be related to the Product Support representative daily activities, documented and reported on regular basis.
• Any other duties assigned by the management

Education and Qualifications

• Minimum of 5 years’ experience in Technical Sales
• Bachelor’s degree in mechanical Engineer or equivalent
• Technical background experience in selling Engine/Parts (MTU / Volvo Penta)
• Customer Service Experience

Competencies and Skills

• Good Communication skills in English (required), Arabic (is a plus)
• Computer & typing skills
• Analytical & presentation skills
• Negotiating Skills