Technical Support Specialist

We’re Hiring: Technical Service Support – UK Clients （Immediate joiner）

Location: Dubai, UAE

We are looking for a Technical Service Support Specialist to support our UK clients and provide effective coordination between customers, sales, technical teams, and internal operations.

This role is well suited to someone with experience in CRM administration, sales support, customer service, or software quality assurance who combines strong organizational skills with a technical and analytical mindset.

Key Responsibilities

• Act as a key point of contact for UK clients, handling technical and service-related enquiries and ensuring timely follow-up
• Manage customer information, enquiries, cases, and activities through the CRM system
• Support the complete customer lifecycle, from initial enquiry and lead management through to order fulfilment and after-sales support
• Coordinate customer and project requirements between Sales, Accounts, technical teams, and other internal departments
• Track customer orders, deliveries, documentation, and outstanding actions to ensure commitments are met
• Investigate customer issues using a structured, analytical approach and coordinate with relevant technical teams to reach resolution
• Maintain high levels of CRM data accuracy and integrity
• Monitor open customer cases and proactively follow up with internal stakeholders and clients
• Assist with technical documentation, reports, customer records, and service-related administration
• Identify recurring issues and opportunities to improve internal processes and the overall customer experience
• Ensure clear communication between commercial and technical teams to support project accuracy and client satisfaction

What We’re Looking For

• Experience in CRM administration, sales support, technical support, customer service, software QA, or a related role
• Experience working with CRM platforms such as Zoho CRM or similar systems
• Strong analytical and problem-solving skills
• Excellent attention to detail and commitment to data accuracy
• Ability to understand technical issues and communicate them effectively between customers and internal technical teams
• Strong organizational skills with the ability to manage multiple customer cases, orders, and priorities
• Excellent written and spoken English
• Confident working with UK clients in professional customer-facing environment
• A proactive approach with strong ownership and follow-through
• Preferably immediate joiner （on visit/cancelled visa）

An Advantage

Experience or knowledge in software testing/QA, renewable energy, solar products, electrical products, or other technical industries would be beneficial, but a strong technical aptitude and willingness to learn are equally important.

The Opportunity

This is a cross-functional position combining Technical Service Support, CRM Administration, Sales Support, and Customer Coordination. You will play an important role in connecting our UK customers with our commercial and technical teams while ensuring every case is managed accurately and professionally from enquiry through to resolution.

If you are organized, technically minded, comfortable working with CRM systems, and enjoy solving customer problems, we’d like to hear from you.