Client Scheduling Representative

Home Hope and Healing has an exciting opportunity for a full time Client Service Representative (CSR) to join our great scheduling team for our Personal Care Agency (PCA) program. The position works at our central office in Smithfield with other administrative office staff members as part of our dynamic and supportive office team! This is a day position working weekdays, 8:00 a.m. – 4:30 p.m. Will alternate after-hours On Call phone coverage around two rotations a month.

Key responsibilities include:

• Coordinate the schedules for our clients/families with our personal support specialist (PSS) field staff that provide services in client homes.
• Provide excellent customer service and accurate, thorough, and timely communication with clients/families and the field staff team.
• Collaborate with others to place staff and clients with the right fit.
• Engage in problem solving scheduling conflicts and issues with clients and staff, the care team and managers.
• Rotate after-hours On Call phone coverage with others round two rotations a month.

Job Requirements:

• Good computer skills: ability to enter data and log information into electronic medical records; ability to use MS Word, MS Excel, and MS Outlook.
• Ability to navigate smart phones and help field staff troubleshoot their schedules and documentation with smart phones.
• Good communication and listening skills.
• Ability to work independently, prioritize work and meet deadlines.
• Ability to effectively multitask in a high-functioning environment.
• Ability to handle and adapt to changes.
• Attention to detail, problem solving and follow through.
• Reliable with a strong work ethic.
• Excellent customer service skills with compassion, and a respect for client/patient confidentiality and privacy.
• Professional and respectful phone etiquette in conversing with our elderly and/or disabled clients, their families, the care team, other agencies, etc.
• Customer service or other office experience in a health care or home care setting is preferred. Associate’s degree or a combination of education and work experience in an office is preferred.

Excellent benefits include:

• Health Insurance with a generous company contribution towards the premium for employees and dependents on the plan, and $2,000 company contribution towards a HRA (Health Reimbursement Arrangement); HSA (Health Savings Account) available for the high-deductible plan
• Dental and Vision Insurance
• Flexible Spending Accounts (medical, limited-purpose medical, and dependent care)
• Paid Time Off accrual for vacation and sick time off, paid Holidays
• 401(k) retirement plan with up to a 4% employer match that is 100% vested
• Employer-paid Life & AD&D Insurance with an EAP (employee assistance program)
• Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.
• Free RestoreResilience digital program supporting employee health by encouraging healthy habits for mental, emotional, and physical wellbeing

Apply on our website at www.homehopeandhealing.com. Got to Careers tab, select the job under “Current Administrative Openings.” Under "Apply Here" complete a few pre-screen questions, click “Submit Application” then follow the prompts to finish the application. You may opt to add a resume' and a cover letter with the completed application. Questions? Call 207-250-0636 and we'll be happy to talk with you!

EOE.