Customer Service Representative

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

The Customer Service Representative serves as the primary point of contact for Laird Technologies Inc (US) customers, providing exceptional support and resolving inquiries to ensure high levels of customer satisfaction and retention. This role involves communicating effectively, understanding customer needs, and navigating company resources to provide accurate and timely solutions.

Job Responsibilities

• Answer incoming calls, emails, and other communications from customers regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments (e.g., sales, technical support, logistics) to resolve complex customer issues.
• Keep records of customer interactions, process customer accounts, and file documents.
• Take the extra mile to engage customers and build sustainable relationships of trust.

Job Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

We use Artificial Intelligence (AI) to enhance our recruitment process.